Version 1.1
Effective date: 13 October 2025
Last updated: 13 October 2025
Crown Booth is committed to making our website, apps, and physical recording spaces accessible to the widest possible audience, regardless of ability or technology. We aim to conform to WCAG 2.2 Level AA and to meet our obligations under the Equality Act 2010 (UK), and we design with reference to ADA Title III (US) best practices for places of public accommodation.
Controller (UK): Crown Booth Ltd, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE. Company number: 16719138.
Contact (accessibility): support@crownbooth.co.uk
1) Scope
This statement covers:
- Digital services: crownbooth.co.uk and related subdomains, web apps, mobile apps (iOS/Android), and customer support channels.
- Physical environments: Crown Booth recording locations, signage, and customer touchpoints before, during, and after a session.
- Content & documents: Help articles, PDFs, videos, and forms we publish.
2) Our accessibility standards
We aim to meet or exceed:
- Web Content Accessibility Guidelines (WCAG) 2.2 AA for web and app experiences;
- Platform accessibility APIs (iOS/Android), including Dynamic Type, VoiceOver/TalkBack, and Reduced Motion settings;
- Best‑practice guidance for accessible physical spaces (signage, routes, emergency procedures, and reasonable adjustments).
3) What we’ve implemented
Digital
- Semantic, keyboard‑navigable interfaces with visible focus indicators.
- Sufficient colour contrast and support for prefers‑reduced‑motion.
- Labels, names, and roles exposed to assistive tech (screen readers like JAWS, NVDA, VoiceOver).
- Resizable text (up to 200%) without loss of content or functionality.
- Forms with programmatic labels, error identification, and instructions.
- Alt text for meaningful images; decorative images marked appropriately.
- Captions for support videos; transcripts available on request.
- Skip‑links and landmarks for navigation.
Physical booths & venues
- Step‑free access where feasible; location pages will specify door widths, thresholds/ramps, wayfinding, and restroom proximity.
- Seating on request for waiting areas; staff assistance for doors.
- Booking support for companion/carer access at no extra charge.
- Quiet hours (pilot) at select sites to reduce sensory load.
- Emergency/evacuation info available in large print.
Some venues are operated with partners/landlords; accessibility features may vary. We publish site‑specific details before launch and update them as conditions change.
4) Reasonable adjustments
If you need an adjustment (for example, extra time in the booth, priority routing, communication in large print, or a different mic height/stand), contact support@crownbooth.co.uk before your session. We’ll confirm what we can provide and offer alternatives where needed. Reasonable adjustments are provided free of charge.
5) Known limitations
We are aware of the following and are working to resolve them:
- Some third‑party embeds (maps, analytics consent banners) may have limited keyboard support.
- Legacy PDFs may not be fully tagged or navigable by screen readers.
- User‑generated images/audio may lack alt text or transcripts when first uploaded.
- Some venue doors may require staff assistance depending on location.
If you encounter an issue not listed here, please let us know.
6) Feedback & contact
- Email support@crownbooth.co.uk with subject “Accessibility”.
- Tell us the page or location, the problem, your browser/device or assistive tech, and (if comfortable) any adjustments that would help.
We aim to acknowledge feedback within 2 business days and provide a response or plan within 10 business days.
7) Enforcement & complaints (UK)
If you’ve contacted us and are not satisfied with our response, you can seek advice from the Equality Advisory and Support Service (EASS) in the UK. (If you are outside the UK, your local consumer or equalities body may assist.)
8) Compatibility & assistive technologies
Our services are designed to be compatible with the latest versions of:
- Browsers: Chrome, Safari, Firefox, Edge;
- Screen readers: JAWS, NVDA, VoiceOver;
- Mobile OS: iOS and Android current + previous major versions.
Older browsers may not fully support all features.
9) Testing & governance
- We use automated checks (axe, Lighthouse) and manual testing with keyboard and screen readers.
- New features go through an accessibility checklist during design, build, and QA.
- We conduct periodic external audits and prioritise fixes by user impact and severity.
10) Roadmap (summary)
- Publish site‑specific accessibility info for each venue prior to opening.
- Expand captions/transcripts coverage for support videos and tutorials.
- Convert legacy PDFs to accessible HTML or tagged PDF.
- Roll out quiet hours and list participating sites.
- Add in‑app Accessibility settings (reduced motion, text size presets) where applicable.
